the process


We provide a bespoke service for our clients by giving personalised advice on choosing and then installing the perfect wood floor.

Our team consists of dedicated, knowledgable and passionate people and we work closely with a small team of skilled craftsman to ensure a seamless process from initial consultation to final installation. 

 
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how we do things


+ Consultation

  • We can meet on site to discuss and measure up, or work from architect’s plans.
  • Any questions? We’ll give expert advice and guidance on the options available.
  • Following the consultation, we’ll provide a quotation for the work within a specific time frame.
  • Once this is approved, we’ll send a Proforma Invoice and a proposed install date.
  • A 50% deposit is required to confirm the booking and secure the installation date.

+ Installation

  • All material will be delivered at a mutually agreed time to minimise disruption.
  • Our expert fitters will arrive with you promptly every day, at the agree time.
  • We have high expectations on the tidiness, courtesy and time keeping of our team.
  • As part of our quality control, we assign a project manager to make regular checks on the work as it progresses.
  • You’ll be kept up to date with our progress throughout the duration of the project.

+ Post Installation

  • Our install team will walk around with you to ensure the job meets your satisfaction.
  • Our project manager will then be in touch to arrange a final check of the work.
  • At this point the remaining balance for the work becomes due for payment.
  • All of the work we undertake is guaranteed for 1 year from the date of completion.